This page is for checking on orders placed using our online system. If you placed your order over the phone, you will not be able to see the status here. Please keep in mind that once an order ships, it is typically delivered to the facility chaplain within 3-5 business days. However, this does not mean your loved one will receive it immediately. Each facility has its own procedures for handing out orders. Please be patient as this can sometimes take time on their end.